Customereye

One Call Claims

Finance & Insurance • United Kingdomonecallclaims.co.uk

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 71 days (about 86 per month). Busiest month: 43% of reviews. Languages: en 100%.

Overall Score

51/100
Short observation window (71 days)
−3.9 vs. last month4.51 ★ average rating · 200 reviews
51/100 from 200 reviews over 3 months, moderate confidence. trend not shown: window under six months.

Finance & Insurance average: score 64.0, rating 4.23 stars, reply rate 47.0%, over 2,796 ranked companies · benchmark 30 Oct 2026

Score

50.6

Industry average 64.0

13.4 below average

Rating

4.51

Industry average 4.23

0.28 above average

Reply rate

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Industry average 47.0%

not measured

Competitive Performance Rank

Among ranked Finance & Insurance companies

#2347of 2796 ranked in Finance & Insurance
Top 84% · Bottom Tierdown 81 from last month
#1 (best)#2796 (worst)
#2345Peer
#2346Peer
#2347This company
#2348Peer
#2349Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

78% of reviews positive, 22% negative

78%
positive
  • Positive78%
  • Neutral1%
  • Negative22%

Sentiment Balance

Covering September 2026 — 57 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 23% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 3 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Customer Support
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Communication
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Response Speed
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Product Quality
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Loyalty
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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