Customereye

Tori Belle Cosmetics

Cosmetics & Fragrance • United Statestoribellecosmetics.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

72/100
+6.7 vs. last month4.46 ★ average rating · 999 reviews

Competitive Performance Rank

Among fully-analyzed Cosmetics & Fragrance companies

#19of 191
Top 10% · Top Tier
#1 (best)#191 (worst)
#17Peer
#18Peer
#19This company
#20Peer
#21Peer

Overall Customer Sentiment

Category Leader

81% of reviews positive, 18% negative

81%
positive
  • Positive81%
  • Neutral1%
  • Negative18%

Sentiment Balance

Covering November 2023 — 6 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 995 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2023.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
21.9%
Delivery Shipping
16.8%
Customer Support
14.9%
Response Speed
12.4%
Loyalty
10.8%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 3.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM41/100
41/100
signal score
  • Built from a negative-review share of 17.9% across this company's analyzed reviews.
  • 4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
79.1%
4
5.6%
3
4.9%
2
3.0%
1
7.4%

Based on 999 analyzed reviews. Sentiment is slipping: 62.5% of reviews in the last three months were positive, compared with 92.3% in the three months before that.

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