Customereye

The Fragrance World

Cosmetics & Fragrancethefragranceworld.co.uk

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 328 days (about 19 per month). Busiest month: 42% of reviews. Languages: en 100%.

Overall Score

74/100
+2.0 vs. last month4.71 ★ average rating · 200 reviews
74/100 from 200 reviews over 11 months, moderate confidence.

Cosmetics & Fragrance average: score 60.6, rating 4.30 stars, reply rate 37.0%, over 380 ranked companies · benchmark 6 Oct 2026

Score

73.7

Industry average 60.6

13.1 above average

Rating

4.71

Industry average 4.30

0.41 above average

Reply rate

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Industry average 37.0%

not measured

Competitive Performance Rank

Among ranked Cosmetics & Fragrance companies

#60of 380 ranked in Cosmetics & Fragrance
Top 16% · Top Tier
#1 (best)#380 (worst)
#58Peer
#59Peer
#60This company
#61Peer
#62Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

89% of reviews positive, 11% negative

89%
positive
  • Positive89%
  • Neutral0%
  • Negative11%

Sentiment Balance

Covering September 2026 — 11 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 91% of reviews in this period, with 9% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Product Quality
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Delivery Shipping
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Loyalty
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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