Vettsy

Cosmetics & Fragrance • United Statesvettsy.com

Review data last updated August 12, 2026.

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Based on public reviews and response behavior.

Overall Score

74/100

+6.7 vs. last month4.79 ★ average rating · 998 reviews

Competitive Performance Rank

Among fully-analyzed Cosmetics & Fragrance companies

#14of 191

Top 7% · Top Tier

#1 (best)#191 (worst)

#12Peer

#13Peer

#14This company

#15Peer

#16Peer

Overall Customer Sentiment

Category Leader

89% of reviews positive, 10% negative

89%

positive

Positive89%
Neutral1%
Negative10%

Sentiment Balance

Covering July 2026 — 21 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 95% of reviews in this period, with 5% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 998 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

25.4%

Product Quality

24.3%

Response Speed

13.2%

Loyalty

11.6%

Pricing

7.4%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW10/100

10/100

signal score

•Built from a negative-review share of 10.4% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

88.8%

4★

6.5%

3★

1.4%

2★

1.3%

1★

2.0%

Based on 998 analyzed reviews. Sentiment is holding steady: 96.6% of reviews in the last three months were positive, compared with 98.7% in the three months before that.

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