Customereye

Moitié Cosmetics

Cosmetics & Fragrance • United Statesmoitiecosmetics.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

56/100
+14.3 vs. last month4.45 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Cosmetics & Fragrance companies

#97of 191
Top 51% · Mid Pack
#1 (best)#191 (worst)
#95Peer
#96Peer
#97This company
#98Peer
#99Peer

Overall Customer Sentiment

Mid Pack

87% of reviews positive, 12% negative

87%
positive
  • Positive87%
  • Neutral1%
  • Negative12%

Sentiment Balance

Covering March 2022 — 7 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 593 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2022.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
17.4%
Product Quality
16.6%
Loyalty
13.6%
Delivery Shipping
12.3%
Response Speed
10.8%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH50/100
50/100
signal score
  • •Built from a negative-review share of 17.0% across this company's analyzed reviews.
  • •9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5★
80.7%
4★
5.7%
3★
1.7%
2★
1.5%
1★
10.5%

Based on 600 analyzed reviews. Sentiment is slipping: 25.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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