Customereye

NassifMD Dermaceuticals®

Cosmetics & Fragrance • United Statesnassifmdskincare.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

61/100
−13.3 vs. last month4.50 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Cosmetics & Fragrance companies

#68of 191
Top 36% · Upper Half
#1 (best)#191 (worst)
#66Peer
#67Peer
#68This company
#69Peer
#70Peer

Overall Customer Sentiment

Above Average

79% of reviews positive, 19% negative

79%
positive
  • Positive79%
  • Neutral3%
  • Negative19%

Sentiment Balance

Covering January 2023 — 12 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 593 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2023.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
20.5%
Delivery Shipping
16.8%
Loyalty
16.2%
Pricing
12.2%
Customer Support
10.7%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 2.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM41/100
41/100
signal score
  • Built from a negative-review share of 24.0% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
78.0%
4
7.7%
3
6.0%
2
3.2%
1
5.2%

Based on 600 analyzed reviews. Sentiment is slipping: 33.3% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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