Customereye

Ensar Oud

Cosmetics & Fragrance • United Stateswww.ensaroud.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

54/100
+14.1 vs. last month4.82 ★ average rating · 563 reviews

Competitive Performance Rank

Among fully-analyzed Cosmetics & Fragrance companies

#124of 191
Top 65% · Mid Pack
#1 (best)#191 (worst)
#122Peer
#123Peer
#124This company
#125Peer
#126Peer

Overall Customer Sentiment

Mid Pack

83% of reviews positive, 16% negative

83%
positive
  • Positive83%
  • Neutral1%
  • Negative16%

Sentiment Balance

Covering August 2024 — 17 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 94% of reviews in this period, with 6% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 560 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
23.6%
Delivery Shipping
19.1%
Customer Support
16.0%
Response Speed
14.3%
Loyalty
13.1%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM29/100
29/100
signal score
  • Built from a negative-review share of 29.3% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
91.8%
4
3.6%
3
1.8%
2
0.9%
1
2.0%

Based on 563 analyzed reviews. Sentiment is holding steady: 98.5% of reviews in the last three months were positive, compared with 98.6% in the three months before that.

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