Based on public reviews and response behavior.
Among fully-analyzed Cosmetics & Fragrance companies
56% of reviews positive, 42% negative
Covering July 2026 — 19 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 37% negative and 0% neutral.
Showing 1,000 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.
Sentiment has been improving over the period shown.
Share of theme mentions
Most feedback concerns Loyalty.
The most common complaint theme is Loyalty, making up 17.5% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 1,000 analyzed reviews. Sentiment is improving: 60.4% of reviews in the last three months were positive, compared with 42.6% in the three months before that.
