Based on public reviews and response behavior.
100 reviews over 1,902 days (about 1.6 per month). Busiest month: 13% of reviews. Languages: en 100%.
Cosmetics & Fragrance average: score 63.7, rating 4.25 stars, reply rate 36.5%, over 396 ranked companies · benchmark 30 Oct 2026
Score
73.7
Industry average 63.7
10.0 above average
Rating
4.29
Industry average 4.25
0.04 above average
Reply rate
—
Industry average 36.5%
not measured
Among ranked Cosmetics & Fragrance companies
Only companies with enough recent, scoreable reviews are ranked.
84% of reviews positive, 16% negative
Covering December 2023 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 396 ranked companies in Cosmetics & Fragrance (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 95% of reviews against an industry average of 37%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Delivery Shipping" is the strongest recurring theme in the reviews: 46 mentions with a sentiment score of 78.75/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
