Based on public reviews and response behavior.
199 reviews over 3 days (about 2019 per month). Busiest month: 100% of reviews — one month dominates this sample. Languages: en 100%, es 1%.
Cosmetics & Fragrance average: score 63.7, rating 4.25 stars, reply rate 36.5%, over 396 ranked companies · benchmark 30 Oct 2026
Score
69.5
Industry average 63.7
5.8 above average
Rating
4.43
Industry average 4.25
0.18 above average
Reply rate
—
Industry average 36.5%
not measured
Among ranked Cosmetics & Fragrance companies
Only companies with enough recent, scoreable reviews are ranked.
80% of reviews positive, 19% negative
Covering October 2026 — 199 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 19% negative and 1% neutral.
Based on 1 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 199 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 396 ranked companies in Cosmetics & Fragrance (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 82% of reviews against an industry average of 37%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Delivery Shipping" is the strongest recurring theme in the reviews: 96 mentions with a sentiment score of 80.65/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
