Based on public reviews and response behavior.
1,010 reviews over 776 days (about 40 per month). Busiest month: 11% of reviews. Languages: en 96%, unknown 3%, de 0%.
Cosmetics & Fragrance average: score 60.6, rating 4.30 stars, reply rate 37.0%, over 380 ranked companies · benchmark 6 Oct 2026
Score
69.3
Industry average 60.6
8.7 above average
Rating
4.50
Industry average 4.30
0.20 above average
Reply rate
—
Industry average 37.0%
not measured
Among ranked Cosmetics & Fragrance companies
Only companies with enough recent, scoreable reviews are ranked.
77% of reviews positive, 22% negative
Covering July 2026 — 56 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 14% negative and 4% neutral.
Share of theme mentions
Themes extracted from 1,010 analysed reviews.
Included in the full report
Unlock the full report — $4.99Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 380 ranked companies in Cosmetics & Fragrance (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 91% of reviews against an industry average of 37%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Delivery Shipping" is the strongest recurring theme in the reviews: 549 mentions with a sentiment score of 81.30/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
