Customereye

Nordstrom

Cosmetics & Fragrance • United Stateswww.nordstrom.com

Review data last updated .

Based on public reviews and response behavior.

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1,234 reviews over 527 days (about 71 per month). Busiest month: 17% of reviews. Languages: en 100%, es 0%, da 0%.

Overall Score

60/100
+2.1 vs. last month3.94 ★ average rating · 1,234 reviews
60/100 from 1,234 reviews over 18 months, high confidence.

Cosmetics & Fragrance average: score 60.6, rating 4.30 stars, reply rate 37.0%, over 380 ranked companies · benchmark 6 Oct 2026

Score

59.9

Industry average 60.6

0.7 below average

Rating

3.94

Industry average 4.30

0.36 below average

Reply rate

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Industry average 37.0%

not measured

Competitive Performance Rank

Among ranked Cosmetics & Fragrance companies

#180of 380 ranked in Cosmetics & Fragrance
Top 47% · Upper Half
#1 (best)#380 (worst)
#178Peer
#179Peer
#180This company
#181Peer
#182Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

66% of reviews positive, 32% negative

66%
positive
  • Positive66%
  • Neutral2%
  • Negative32%

Sentiment Balance

Covering August 2026 — 125 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 74% of reviews in this period, with 25% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Loyalty
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Product Quality
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Customer Support
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Delivery Shipping
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Onboarding
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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