Based on public reviews and response behavior.
1,165 reviews over 529 days (about 67 per month). Busiest month: 15% of reviews. Languages: en 90%, unknown 8%, es 1%.
Cosmetics & Fragrance average: score 60.4, rating 4.31 stars, reply rate 37.1%, over 356 ranked companies · benchmark 4 Oct 2026
Score
76.9
Industry average 60.4
16.5 above average
Rating
4.42
Industry average 4.31
0.11 above average
Reply rate
—
Industry average 37.1%
not measured
Among ranked Cosmetics & Fragrance companies
Only companies with enough recent, scoreable reviews are ranked.
67% of reviews positive, 30% negative
Covering August 2026 — 16 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 81% of reviews in this period, with 13% negative and 6% neutral.
Share of theme mentions
Themes extracted from 1,165 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 356 ranked companies in Cosmetics & Fragrance (benchmark 4 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.206 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 76.9 places the company in the top quarter of about 350 ranked Cosmetics & Fragrance companies (75th percentile: 70). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
