Maxaroma

Cosmetics & Fragrance • United Statesmaxaroma.com

Review data last updated August 12, 2026.

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Based on public reviews and response behavior.

Overall Score

66/100

−24.9 vs. last month4.59 ★ average rating · 999 reviews

Competitive Performance Rank

Among fully-analyzed Cosmetics & Fragrance companies

#53of 191

Top 28% · Upper Half

#1 (best)#191 (worst)

#51Peer

#52Peer

#53This company

#54Peer

#55Peer

Overall Customer Sentiment

Above Average

74% of reviews positive, 25% negative

74%

positive

Positive74%
Neutral1%
Negative25%

Sentiment Balance

Covering January 2026 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 978 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

22.8%

Product Quality

19.4%

Response Speed

17.1%

Pricing

10.6%

Loyalty

10.3%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 2.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100

42/100

signal score

•Built from a negative-review share of 25.4% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

85.7%

4★

3.8%

3★

1.6%

2★

1.3%

1★

7.6%

Based on 999 analyzed reviews. Sentiment is slipping: 25.0% of reviews in the last three months were positive, compared with 37.5% in the three months before that.

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