Customereye

Real Vision

Media & Content • Cayman Islandsrealvision.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

69/100
−21.4 vs. last month4.58 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#18of 172
Top 10% · Top Tier
#1 (best)#172 (worst)
#16Peer
#17Peer
#18This company
#19Peer
#20Peer

Overall Customer Sentiment

Category Leader

83% of reviews positive, 17% negative

83%
positive
  • Positive83%
  • Neutral0%
  • Negative17%

Sentiment Balance

Covering August 2024 — 7 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 14% negative and 14% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 573 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
29.4%
Customer Support
16.1%
Loyalty
15.4%
Pricing
14.7%
Value For Money
7.7%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM25/100
25/100
signal score
  • Built from a negative-review share of 25.0% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
75.3%
4
14.2%
3
6.2%
2
2.3%
1
2.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 98.0% in the three months before that.

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