Customereye

BJ's Wholesale Club

Media & Content • United Stateswww.bjs.com

Review data last updated .

Based on public reviews and response behavior.

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271 reviews over 547 days (about 15 per month). Busiest month: 60% of reviews — one month dominates this sample. Languages: en 89%, unknown 10%, es 1%.

Overall Score

51/100
−4.2 vs. last month2.87 ★ average rating · 271 reviews
51/100 from 271 reviews over 12 months, limited confidence. one month holds 60% of the reviews.

Media & Content average: score 60.5, rating 4.02 stars, reply rate 31.2%, over 776 ranked companies · benchmark 30 Oct 2026

Score

50.7

Industry average 60.5

9.8 below average

Rating

2.87

Industry average 4.02

1.15 below average

Reply rate

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Industry average 31.2%

not measured

Competitive Performance Rank

Among ranked Media & Content companies

#587of 776 ranked in Media & Content
Top 76% · Bottom Tierup 188 from last month
#1 (best)#776 (worst)
#585Peer
#586Peer
#587This company
#588Peer
#589Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

49% of reviews positive, 50% negative

49%
positive
  • Positive49%
  • Neutral1%
  • Negative50%

Sentiment Balance

Covering October 2026 — 8 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 38% of reviews in this period, with 63% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Customer Support
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Loyalty
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Pricing
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Onboarding
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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