Barnes & Noble

Media & Contentwww.barnesandnoble.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

28/100

+13.1 vs. last month1.51 ★ average rating · 616 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#167of 172

Top 97% · Bottom Tier

#1 (best)#172 (worst)

#165Peer

#166Peer

#167This company

#168Peer

#169Peer

Overall Customer Sentiment

Below Average

30% of reviews positive, 68% negative

30%

positive

Positive30%
Neutral2%
Negative68%

Sentiment Balance

Covering August 2026 — 37 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 38% of reviews in this period, with 57% negative and 5% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

16.0%

Delivery Shipping

14.8%

Problem Resolution

14.7%

Communication

14.4%

Response Speed

12.6%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 16.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH84/100

84/100

signal score

•Built from a negative-review share of 67.5% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.5avg rating

5★

5.0%

4★

1.1%

3★

5.8%

2★

15.7%

1★

72.2%

Based on 616 analyzed reviews. Sentiment is holding steady: 12.8% of reviews in the last three months were positive, compared with 14.4% in the three months before that.

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