IngramSpark

Media & Content • United Statesingramspark.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

+36.3 vs. last month2.78 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#98of 172

Top 57% · Mid Pack

#1 (best)#172 (worst)

#96Peer

#97Peer

#98This company

#99Peer

#100Peer

Overall Customer Sentiment

Mid Pack

50% of reviews positive, 49% negative

50%

positive

Positive50%
Neutral2%
Negative49%

Sentiment Balance

Covering October 2024 — 11 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 27% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.8%

Communication

12.9%

Problem Resolution

12.7%

Loyalty

11.0%

Product Quality

10.7%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 19.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH55/100

55/100

signal score

•Built from a negative-review share of 44.7% across this company's analyzed reviews.
•15 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.8avg rating

5★

34.3%

4★

6.8%

3★

5.7%

2★

8.5%

1★

44.7%

Based on 600 analyzed reviews. Sentiment is improving: 61.8% of reviews in the last three months were positive, compared with 25.0% in the three months before that.

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