Book Outlet Online

Media & Content • Canadabookoutlet.ca

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

54/100

−33.3 vs. last month4.66 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#64of 172

Top 37% · Upper Half

#1 (best)#172 (worst)

#62Peer

#63Peer

#64This company

#65Peer

#66Peer

Overall Customer Sentiment

Above Average

84% of reviews positive, 15% negative

84%

positive

Positive84%
Neutral1%
Negative14%

Sentiment Balance

Covering June 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 583 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

22.5%

Product Quality

17.2%

Pricing

16.3%

Response Speed

15.3%

Loyalty

9.8%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 2.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW9/100

9/100

signal score

•Built from a negative-review share of 19.3% across this company's analyzed reviews.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

84.2%

4★

6.5%

3★

4.0%

2★

2.0%

1★

3.3%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 85.7% in the three months before that.

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