Ditto Music

Media & Content • United Kingdomwww.dittomusic.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

4.13 ★ average rating · 629 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#111of 172

Top 65% · Mid Pack

#1 (best)#172 (worst)

#109Peer

#110Peer

#111This company

#112Peer

#113Peer

Overall Customer Sentiment

Mid Pack

73% of reviews positive, 25% negative

73%

positive

Positive73%
Neutral2%
Negative25%

Sentiment Balance

Covering August 2026 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 614 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

22.8%

Product Quality

12.2%

Loyalty

11.1%

Problem Resolution

11.0%

Response Speed

10.8%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 8.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH56/100

56/100

signal score

•Built from a negative-review share of 24.6% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

65.8%

4★

12.2%

3★

4.6%

2★

3.5%

1★

13.8%

Based on 629 analyzed reviews. Sentiment is slipping: 11.1% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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