Petshop

Pet Products & Supplies • United Kingdompetshop.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

52/100

4.71 ★ average rating · 624 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#198of 263

Top 75% · Bottom Tier

#1 (best)#263 (worst)

#196Peer

#197Peer

#198This company

#199Peer

#200Peer

Overall Customer Sentiment

Below Average

80% of reviews positive, 18% negative

80%

positive

Positive80%
Neutral1%
Negative18%

Sentiment Balance

Covering September 2025 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 606 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2025.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

19.3%

Customer Support

14.5%

Pricing

13.9%

Product Quality

13.4%

Loyalty

12.5%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM33/100

33/100

signal score

•Built from a negative-review share of 18.4% across this company's analyzed reviews.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

90.1%

4★

2.4%

3★

0.8%

2★

1.6%

1★

5.1%

Based on 624 analyzed reviews. Sentiment is slipping: 66.7% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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