Customereye

YuMOVE

Pet Products & Supplies • GByumove.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

51/100
−3.1 vs. last month4.77 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#218of 263
Top 83% · Bottom Tier
#1 (best)#263 (worst)
#216Peer
#217Peer
#218This company
#219Peer
#220Peer

Overall Customer Sentiment

Below Average

73% of reviews positive, 26% negative

73%
positive
  • Positive73%
  • Neutral2%
  • Negative26%

Sentiment Balance

Covering July 2026 — 575 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 27% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,000 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
20.4%
Delivery Shipping
18.7%
Loyalty
14.5%
Product Quality
13.3%
Response Speed
11.4%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM30/100
30/100
signal score
  • •Built from a negative-review share of 25.7% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
88.9%
4★
5.6%
3★
1.9%
2★
0.9%
1★
2.7%

Based on 1,000 analyzed reviews.

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