Petcube

Pet Products & Supplies • United Statespetcube.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

55/100

3.47 ★ average rating · 1,319 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#157of 263

Top 60% · Mid Pack

#1 (best)#263 (worst)

#155Peer

#156Peer

#157This company

#158Peer

#159Peer

Overall Customer Sentiment

Mid Pack

66% of reviews positive, 32% negative

66%

positive

Positive66%
Neutral1%
Negative32%

Sentiment Balance

Covering July 2026 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,290 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

15.3%

Customer Support

15.2%

Problem Resolution

13.5%

Loyalty

12.9%

Communication

11.7%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH63/100

63/100

signal score

•Built from a negative-review share of 32.4% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating

5★

47.8%

4★

11.3%

3★

7.2%

2★

7.4%

1★

26.2%

Based on 1,319 analyzed reviews. Sentiment is slipping: 28.6% of reviews in the last three months were positive, compared with 40.0% in the three months before that.

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