Omlet

Pet Products & Supplies • United Kingdomwww.omlet.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

4.19 ★ average rating · 653 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#206of 263

Top 78% · Bottom Tier

#1 (best)#263 (worst)

#204Peer

#205Peer

#206This company

#207Peer

#208Peer

Overall Customer Sentiment

Below Average

79% of reviews positive, 20% negative

79%

positive

Positive79%
Neutral1%
Negative20%

Sentiment Balance

Covering January 2026 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 632 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

17.6%

Delivery Shipping

14.6%

Customer Support

13.6%

Loyalty

11.5%

Response Speed

9.8%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 6.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM43/100

43/100

signal score

•Built from a negative-review share of 19.6% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

71.8%

4★

6.6%

3★

3.8%

2★

4.3%

1★

13.5%

Based on 653 analyzed reviews. Sentiment is slipping: 20.0% of reviews in the last three months were positive, compared with 50.0% in the three months before that.

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