Keeper® Password Manager

Software & Web Services • United Stateskeepersecurity.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

40/100

+12.9 vs. last month3.33 ★ average rating · 1,150 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#327of 363

Top 90% · Bottom Tier

#1 (best)#363 (worst)

#325Peer

#326Peer

#327This company

#328Peer

#329Peer

Overall Customer Sentiment

Below Average

55% of reviews positive, 42% negative

55%

positive

Positive55%
Neutral2%
Negative42%

Sentiment Balance

Covering August 2026 — 20 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 65% of reviews in this period, with 35% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,136 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

20.1%

Customer Support

15.5%

Pricing

12.7%

Communication

12.1%

Product Quality

10.6%

Most feedback concerns Loyalty.

The most common complaint theme is Pricing, making up 12.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH62/100

62/100

signal score

•Built from a negative-review share of 42.3% across this company's analyzed reviews.
•26 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.3avg rating

5★

50.3%

4★

4.9%

3★

5.6%

2★

5.7%

1★

33.6%

Based on 1,150 analyzed reviews. Sentiment is holding steady: 68.1% of reviews in the last three months were positive, compared with 66.4% in the three months before that.

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