Brightspeed

Software & Web Services • United Statesbrightspeed.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

31/100

−1.9 vs. last month2.53 ★ average rating · 1,284 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#358of 363

Top 99% · Bottom Tier

#1 (best)#363 (worst)

#356Peer

#357Peer

#358This company

#359Peer

#360Peer

Overall Customer Sentiment

Below Average

36% of reviews positive, 62% negative

36%

positive

Positive36%
Neutral2%
Negative62%

Sentiment Balance

Covering August 2026 — 26 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 19% of reviews in this period, with 81% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,271 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

24.5%

Product Quality

13.9%

Problem Resolution

13.3%

Response Speed

12.3%

Loyalty

10.0%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 24.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH82/100

82/100

signal score

•Built from a negative-review share of 62.4% across this company's analyzed reviews.
•27 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.5avg rating

5★

29.3%

4★

5.0%

3★

6.9%

2★

7.1%

1★

51.7%

Based on 1,284 analyzed reviews. Sentiment is holding steady: 20.2% of reviews in the last three months were positive, compared with 15.8% in the three months before that.

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