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Software & Web Services • United Statesveepn.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

42/100

+20.8 vs. last month4.02 ★ average rating · 830 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#304of 363

Top 84% · Bottom Tier

#1 (best)#363 (worst)

#302Peer

#303Peer

#304This company

#305Peer

#306Peer

Overall Customer Sentiment

Below Average

60% of reviews positive, 38% negative

60%

positive

Positive60%
Neutral3%
Negative38%

Sentiment Balance

Covering July 2026 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 38% of reviews in this period, with 63% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 771 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

17.7%

Customer Support

14.2%

Response Speed

14.2%

Onboarding

12.9%

Loyalty

11.9%

Most feedback concerns Product Quality.

The most common complaint theme is Customer Support, making up 14.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH50/100

50/100

signal score

•Built from a negative-review share of 37.5% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

68.7%

4★

6.5%

3★

2.9%

2★

2.4%

1★

19.5%

Based on 830 analyzed reviews. Sentiment is holding steady: 25.0% of reviews in the last three months were positive, compared with 23.1% in the three months before that.

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