Utility Warehouse

Software & Web Services • United Kingdomuw.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

42/100

+69.0 vs. last month3.97 ★ average rating · 1,100 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#306of 363

Top 84% · Bottom Tier

#1 (best)#363 (worst)

#304Peer

#305Peer

#306This company

#307Peer

#308Peer

Overall Customer Sentiment

Below Average

58% of reviews positive, 40% negative

58%

positive

Positive58%
Neutral2%
Negative40%

Sentiment Balance

Covering August 2026 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,100 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

23.6%

Loyalty

12.3%

Product Quality

11.5%

Communication

10.8%

Problem Resolution

10.3%

Most feedback concerns Customer Support.

The most common complaint theme is Loyalty, making up 12.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM32/100

32/100

signal score

•Built from a negative-review share of 39.9% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

64.3%

4★

7.8%

3★

5.6%

2★

4.8%

1★

17.5%

Based on 1,100 analyzed reviews. Sentiment is improving: 62.2% of reviews in the last three months were positive, compared with 41.3% in the three months before that.

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