Homeshift

Software & Web Services • United Kingdomhomeshift.com

Review data last updated August 10, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

48/100

−25.0 vs. last month3.67 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#240of 363

Top 66% · Mid Pack

#1 (best)#363 (worst)

#238Peer

#239Peer

#240This company

#241Peer

#242Peer

Overall Customer Sentiment

Mid Pack

69% of reviews positive, 31% negative

69%

positive

Positive69%
Neutral1%
Negative31%

Sentiment Balance

Covering February 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 590 reviews across the months with enough data to chart reliably (min 3/month), most recent: February 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

26.7%

Communication

12.8%

Problem Resolution

11.9%

Response Speed

10.9%

Loyalty

9.8%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 12.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH62/100

62/100

signal score

•Built from a negative-review share of 42.3% across this company's analyzed reviews.
•17 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating

5★

60.7%

4★

6.8%

3★

1.3%

2★

1.0%

1★

30.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

Unlock full insights