Customereye

Event Tickets Center

Entertainment & Events • United Stateseventticketscenter.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

43/100
−14.8 vs. last month4.11 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#261of 322
Top 81% · Bottom Tier
#1 (best)#322 (worst)
#259Peer
#260Peer
#261This company
#262Peer
#263Peer

Overall Customer Sentiment

Below Average

64% of reviews positive, 32% negative

64%
positive
  • Positive64%
  • Neutral3%
  • Negative32%

Sentiment Balance

Covering September 2024 — 88 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 51% of reviews in this period, with 44% negative and 5% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding
37.5%
Response Speed
16.1%
Pricing
13.5%
Customer Support
7.7%
Product Quality
7.6%

Most feedback concerns Onboarding.

The most common complaint theme is Pricing, making up 13.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH70/100
70/100
signal score
  • Built from a negative-review share of 60.0% across this company's analyzed reviews.
  • 5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating
5
61.0%
4
15.5%
3
9.7%
2
1.5%
1
12.3%

Based on 600 analyzed reviews.

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