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Entertainment & Events • United Kingdomtfl.gov.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

43/100

+7.6 vs. last month2.25 ★ average rating · 1,679 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#260of 322

Top 81% · Bottom Tier

#1 (best)#322 (worst)

#258Peer

#259Peer

#260This company

#261Peer

#262Peer

Overall Customer Sentiment

Below Average

30% of reviews positive, 69% negative

30%

positive

Positive30%
Neutral2%
Negative69%

Sentiment Balance

Covering August 2026 — 31 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 45% of reviews in this period, with 52% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,675 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.6%

Pricing

12.8%

Loyalty

12.0%

Product Quality

11.2%

Response Speed

11.1%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 18.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH87/100

87/100

signal score

•Built from a negative-review share of 68.8% across this company's analyzed reviews.
•9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.3avg rating

5★

20.8%

4★

6.4%

3★

7.0%

2★

8.1%

1★

57.7%

Based on 1,679 analyzed reviews. Sentiment is holding steady: 50.7% of reviews in the last three months were positive, compared with 50.0% in the three months before that.

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