Based on public reviews and response behavior.
200 reviews over 61 days (about 100 per month). Busiest month: 52% of reviews — one month dominates this sample. Languages: en 100%.
Travel & Hospitality average: score 61.2, rating 3.92 stars, reply rate 39.4%, over 974 ranked companies · benchmark 14 Oct 2026
Score
65.6
Industry average 61.2
4.4 above average
Rating
4.94
Industry average 3.92
1.02 above average
Reply rate
—
Industry average 39.4%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
94% of reviews positive, 6% negative
Covering September 2026 — 47 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 92% of reviews in this period, with 9% negative and 0% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 200 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 974 ranked companies in Travel & Hospitality (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
"Customer Support" is the strongest recurring theme in the reviews: 142 mentions with a sentiment score of 88.55/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
An average rating of 4.94 stars is 1.0 above the Travel & Hospitality average of 3.9. Show the rating where prospects decide: product pages, checkout, e-mail footers.
Included in the full report
Unlock the full report — $4.99