Based on public reviews and response behavior.
Among fully-analyzed Travel & Hospitality companies
59% of reviews positive, 38% negative
Covering October 2024 — 272 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 39% of reviews in this period, with 56% negative and 5% neutral.
Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Communication, making up 10.2% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is slipping: 63.0% of reviews in the last three months were positive, compared with 92.5% in the three months before that.
