Travel & Hospitality • United Kingdombolsovercruiseclub.com
Review data last updated .
Based on public reviews and response behavior.
21 days of reviews, with a steady monthly review flow. Busiest month: 56% of reviews — one month dominates this sample. Languages: en 100%.
Travel & Hospitality average: score 64.8, rating 4.12 stars, reply rate 43.4%, over 663 ranked companies · benchmark 4 Nov 2026
Score
76.2
Industry average 64.8
11.4 above average
Rating
4.92
Industry average 4.12
0.80 above average
Reply rate
—
Industry average 43.4%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
95% of reviews positive, 5% negative
Covering September 2026, not the company's full review history.
Takeaway: Positive sentiment accounts for 96% of reviews in this period, with 5% negative and 0% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from this company's most recent reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 663 ranked companies in Travel & Hospitality (benchmark 4 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 94% of reviews against an industry average of 43%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 159 mentions with a sentiment score of 85.95/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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