Customereye

www.onhotels.com

Travel & Hospitalitywww.onhotels.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 3,813 days (about 0.8 per month). Busiest month: 46% of reviews. Languages: en 96%, de 2%, iw 1%.

Overall Score

68/100
+58.3 vs. last month4.21 ★ average rating · 100 reviews
68/100 from 100 reviews over 5 months, moderate confidence.

Travel & Hospitality average: score 56.6, rating 3.95 stars, reply rate 41.7%, over 289 ranked companies · benchmark 17 Sept 2026

Score67.5vs 56.610.9Rating4.21vs 3.950.26Reply ratevs 41.7%

Competitive Performance Rank

Among ranked Travel & Hospitality companies

#82of 289 ranked in Travel & Hospitality
Top 28% · Upper Half
#1 (best)#289 (worst)
#80Peer
#81Peer
#82This company
#83Peer
#84Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

60% of reviews positive, 37% negative

60%
positive
  • Positive60%
  • Neutral3%
  • Negative37%

Sentiment Balance

Covering May 2016 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 0% negative and 33% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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