RedWeek

Travel & Hospitality • United Stateswww.redweek.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

55/100

+9.8 vs. last month4.61 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Travel & Hospitality companies

#62of 150

Top 41% · Upper Half

#1 (best)#150 (worst)

#60Peer

#61Peer

#62This company

#63Peer

#64Peer

Overall Customer Sentiment

Above Average

75% of reviews positive, 22% negative

75%

positive

Positive75%
Neutral3%
Negative22%

Sentiment Balance

Covering October 2024 — 61 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 16% negative and 5% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

24.2%

Response Speed

13.9%

Product Quality

13.3%

Customer Support

12.7%

Communication

11.5%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM36/100

36/100

signal score

•Built from a negative-review share of 36.0% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

84.3%

4★

5.5%

3★

3.0%

2★

1.3%

1★

5.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 92.7% of reviews in the last three months were positive, compared with 93.2% in the three months before that.

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