Customereye

The Cruise Line

Travel & Hospitalitycruiseline.co.uk

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 401 days (about 15 per month). Busiest month: 11% of reviews. Languages: en 100%, de 1%.

Overall Score

70/100
−16.7 vs. last month4.96 ★ average rating · 200 reviews
70/100 from 200 reviews over 14 months, moderate confidence.

Travel & Hospitality average: score 61.1, rating 4.01 stars, reply rate 43.7%, over 550 ranked companies · benchmark 29 Sept 2026

Score

69.6

Industry average 61.1

8.5 above average

Rating

4.96

Industry average 4.01

0.95 above average

Reply rate

—

Industry average 43.7%

not measured

Competitive Performance Rank

Among ranked Travel & Hospitality companies

#199of 550 ranked in Travel & Hospitality
Top 36% · Upper Half
#1 (best)#550 (worst)
#197Peer
#198Peer
#199This company
#200Peer
#201Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

93% of reviews positive, 7% negative

93%
positive
  • Positive93%
  • Neutral1%
  • Negative7%

Sentiment Balance

Covering September 2026 — 12 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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