Based on public reviews and response behavior.
200 reviews over 13 days (about 468 per month). Busiest month: 74% of reviews — one month dominates this sample. Languages: en 70%, es 16%, unknown 12%.
Travel & Hospitality average: score 61.2, rating 3.92 stars, reply rate 39.4%, over 974 ranked companies · benchmark 14 Oct 2026
Score
73.8
Industry average 61.2
12.6 above average
Rating
4.66
Industry average 3.92
0.74 above average
Reply rate
—
Industry average 39.4%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
83% of reviews positive, 17% negative
Covering August 2026 — 47 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 15% negative and 2% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 200 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 974 ranked companies in Travel & Hospitality (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around value for money scores -0.425 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 100% of reviews against an industry average of 39%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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