Based on public reviews and response behavior.
143 reviews over 50 days (about 87 per month). Busiest month: 57% of reviews — one month dominates this sample. Languages: en 89%, unknown 8%, es 2%.
Travel & Hospitality average: score 64.0, rating 4.07 stars, reply rate 42.8%, over 695 ranked companies · benchmark 2 Nov 2026
Score
69.8
Industry average 64.0
5.8 above average
Rating
4.41
Industry average 4.07
0.34 above average
Reply rate
—
Industry average 42.8%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
78% of reviews positive, 22% negative
Covering August 2026 — 82 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 78% of reviews in this period, with 22% negative and 0% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 143 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 695 ranked companies in Travel & Hospitality (benchmark 2 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 95% of reviews against an industry average of 43%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Onboarding" is the strongest recurring theme in the reviews: 87 mentions with a sentiment score of 83.80/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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