Based on public reviews and response behavior.
600 reviews over 3,086 days (about 5.9 per month). Busiest month: 3% of reviews. Languages: en 100%.
Travel & Hospitality average: score 64.0, rating 4.07 stars, reply rate 42.8%, over 695 ranked companies · benchmark 2 Nov 2026
Score
69.9
Industry average 64.0
5.9 above average
Rating
4.29
Industry average 4.07
0.22 above average
Reply rate
—
Industry average 42.8%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
76% of reviews positive, 22% negative
Covering August 2026 — 6 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.
Share of theme mentions
Themes from the 600 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 695 ranked companies in Travel & Hospitality (benchmark 2 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 95% of reviews against an industry average of 43%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Product Quality" is the strongest recurring theme in the reviews: 178 mentions with a sentiment score of 86.60/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
