Customereye

PH TRAVEL LTD

Travel & Hospitalityphtravelltd.co.uk

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 111 days (about 55 per month). Busiest month: 36% of reviews. Languages: en 100%.

Overall Score

70/100
Short observation window (111 days)
−12.5 vs. last month4.84 ★ average rating · 200 reviews
70/100 from 200 reviews over 5 months, moderate confidence. trend not shown: window under six months.

Travel & Hospitality average: score 61.1, rating 4.01 stars, reply rate 43.7%, over 550 ranked companies · benchmark 29 Sept 2026

Score

69.7

Industry average 61.1

8.6 above average

Rating

4.84

Industry average 4.01

0.83 above average

Reply rate

—

Industry average 43.7%

not measured

Competitive Performance Rank

Among ranked Travel & Hospitality companies

#195of 550 ranked in Travel & Hospitality
Top 35% · Upper Half
#1 (best)#550 (worst)
#193Peer
#194Peer
#195This company
#196Peer
#197Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

89% of reviews positive, 11% negative

89%
positive
  • Positive89%
  • Neutral1%
  • Negative11%

Sentiment Balance

Covering September 2026 — 6 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 5 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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