Based on public reviews and response behavior.
100 reviews over 1,360 days (about 2.2 per month). Busiest month: 75% of reviews — one month dominates this sample. Languages: en 97%, unknown 3%.
Travel & Hospitality average: score 61.3, rating 3.93 stars, reply rate 39.5%, over 971 ranked companies · benchmark 13 Oct 2026
Score
57.6
Industry average 61.3
3.7 below average
Rating
4.73
Industry average 3.93
0.80 above average
Reply rate
—
Industry average 39.5%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
89% of reviews positive, 10% negative
Covering November 2022 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 100 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 971 ranked companies in Travel & Hospitality (benchmark 13 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 0% of reviews against an industry average of 39%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Loyalty" is the strongest recurring theme in the reviews: 54 mentions with a sentiment score of 89.50/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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