Customereye

Cleveland Clinic

Healthcare & Medical • United Statesclevelandclinic.org

Review data last updated .

Based on public reviews and response behavior.

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637 reviews over 4,918 days (about 3.9 per month). Busiest month: 15% of reviews. Languages: en 100%, es 0%.

Overall Score

45/100
+16.7 vs. last month3.80 ★ average rating · 637 reviews
45/100 from 637 reviews over 51 months, high confidence.

Healthcare & Medical average: score 66.2, rating 4.37 stars, reply rate 46.2%, over 2,252 ranked companies · benchmark 30 Oct 2026

Score

44.7

Industry average 66.2

21.5 below average

Rating

3.80

Industry average 4.37

0.57 below average

Reply rate

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Industry average 46.2%

not measured

Competitive Performance Rank

Among ranked Healthcare & Medical companies

#2096of 2252 ranked in Healthcare & Medical
Top 93% · Bottom Tierup 189 from last month
#1 (best)#2252 (worst)
#2094Peer
#2095Peer
#2096This company
#2097Peer
#2098Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

63% of reviews positive, 36% negative

63%
positive
  • Positive63%
  • Neutral1%
  • Negative36%

Sentiment Balance

Covering August 2026 — 6 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Product Quality
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Customer Support
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Onboarding
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Loyalty
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Response Speed
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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