Healthcare & Medical • United Kingdomopticiansdirect.co.uk
Review data last updated .
Based on public reviews and response behavior.
200 reviews over 73 days (about 83 per month). Busiest month: 46% of reviews. Languages: en 100%.
Healthcare & Medical average: score 65.8, rating 4.32 stars, reply rate 44.2%, over 3,059 ranked companies · benchmark 23 Oct 2026
Score
44.9
Industry average 65.8
20.9 below average
Rating
3.73
Industry average 4.32
0.59 below average
Reply rate
—
Industry average 44.2%
not measured
Among ranked Healthcare & Medical companies
Only companies with enough recent, scoreable reviews are ranked.
59% of reviews positive, 41% negative
Covering September 2026 — 28 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 43% negative and 0% neutral.
Based on 3 months of reviews, too short to read a trend
Share of theme mentions
Themes extracted from 200 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,059 ranked companies in Healthcare & Medical (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.296). Review the worst months in the trend data to identify specific operational or product issues.
An overall score of 44.9 sits in the bottom quarter of about 3,100 ranked Healthcare & Medical companies (25th percentile: 57, median: 67). The weakest topic and the reply rate are the two levers that move this score fastest.
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