Customereye

Pilestone

Healthcare & Medical • United Kingdompilestone.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 1,111 days (about 2.7 per month). Busiest month: 13% of reviews. Languages: en 94%, de 4%, da 1%.

Overall Score

44/100
3.28 ★ average rating · 100 reviews
44/100 from 100 reviews over 16 months, moderate confidence.

Healthcare & Medical average: score 66.5, rating 4.37 stars, reply rate 44.7%, over 2,990 ranked companies · benchmark 23 Oct 2026

Score

44.4

Industry average 66.5

22.1 below average

Rating

3.28

Industry average 4.37

1.09 below average

Reply rate

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Industry average 44.7%

not measured

Competitive Performance Rank

Among ranked Healthcare & Medical companies

#2772of 2990 ranked in Healthcare & Medical
Top 93% · Bottom Tier
#1 (best)#2990 (worst)
#2770Peer
#2771Peer
#2772This company
#2773Peer
#2774Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

54% of reviews positive, 46% negative

54%
positive
  • Positive54%
  • Neutral1%
  • Negative46%

Sentiment Balance

Covering May 2025 — 4 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Delivery Shipping
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Loyalty
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Product Quality
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Value For Money
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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