Pilestone

Healthcare & Medical • United Kingdompilestone.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

−25.0 vs. last month3.87 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#542of 615

Top 88% · Bottom Tier

#1 (best)#615 (worst)

#540Peer

#541Peer

#542This company

#543Peer

#544Peer

Overall Customer Sentiment

Below Average

64% of reviews positive, 35% negative

64%

positive

Positive64%
Neutral2%
Negative35%

Sentiment Balance

Covering October 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 593 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

15.6%

Delivery Shipping

15.6%

Customer Support

15.2%

Product Quality

15.0%

Response Speed

10.1%

Most feedback concerns Loyalty.

The most common complaint theme is Pricing, making up 8.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH59/100

59/100

signal score

•Built from a negative-review share of 38.0% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

59.8%

4★

8.7%

3★

8.5%

2★

4.8%

1★

18.2%

Based on 600 analyzed reviews. Sentiment is slipping: 28.6% of reviews in the last three months were positive, compared with 64.3% in the three months before that.

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