Customereye

Pathway through Pain

Healthcare & Medical • United Kingdompathwaythroughpain.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

42/100
+61.7 vs. last month4.18 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#561of 615
Top 91% · Bottom Tier
#1 (best)#615 (worst)
#559Peer
#560Peer
#561This company
#562Peer
#563Peer

Overall Customer Sentiment

Below Average

61% of reviews positive, 38% negative

61%
positive
  • Positive61%
  • Neutral1%
  • Negative38%

Sentiment Balance

Covering November 2024 — 9 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
37.6%
Loyalty
19.6%
Product Quality
11.6%
Pricing
10.5%
Onboarding
7.9%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 10.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH54/100
54/100
signal score
  • Built from a negative-review share of 39.0% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5
49.3%
4
28.5%
3
15.5%
2
4.5%
1
2.2%

Based on 600 analyzed reviews. Sentiment is slipping: 83.3% of reviews in the last three months were positive, compared with 90.5% in the three months before that.

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