Customereye

Hearing Direct International Ltd

Healthcare & Medical • United Kingdomhearingdirect.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

41/100
−14.3 vs. last month4.15 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#570of 615
Top 93% · Bottom Tier
#1 (best)#615 (worst)
#568Peer
#569Peer
#570This company
#571Peer
#572Peer

Overall Customer Sentiment

Below Average

58% of reviews positive, 40% negative

58%
positive
  • Positive58%
  • Neutral2%
  • Negative40%

Sentiment Balance

Covering November 2024 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.9%
Customer Support
16.8%
Response Speed
14.1%
Loyalty
9.8%
Pricing
9.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 21.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH54/100
54/100
signal score
  • Built from a negative-review share of 39.0% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5
72.0%
4
6.0%
3
3.2%
2
2.5%
1
16.3%

Based on 600 analyzed reviews. Sentiment is slipping: 9.1% of reviews in the last three months were positive, compared with 82.1% in the three months before that.

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