Based on public reviews and response behavior.
600 reviews over 169 days (about 108 per month). Busiest month: 23% of reviews.
Food & Beverage average: score 61.9, rating 4.26 stars, reply rate 33.4%, over 2,522 ranked companies · benchmark 10 Oct 2026
Score
63.3
Industry average 61.9
1.4 above average
Rating
4.00
Industry average 4.26
0.26 below average
Reply rate
—
Industry average 33.4%
not measured
Among ranked Food & Beverage companies
Only companies with enough recent, scoreable reviews are ranked.
75% of reviews positive, 24% negative
Covering December 2024 — 15 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 27% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,522 ranked companies in Food & Beverage (benchmark 10 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.237 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.188). Review the worst months in the trend data to identify specific operational or product issues.
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