Customereye

British Corner Shop

Food & Beverage • United Kingdomwww.britishcornershop.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

46/100
4.46 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#475of 551
Top 86% · Bottom Tier
#1 (best)#551 (worst)
#473Peer
#474Peer
#475This company
#476Peer
#477Peer

Overall Customer Sentiment

Below Average

69% of reviews positive, 29% negative

69%
positive
  • Positive69%
  • Neutral2%
  • Negative29%

Sentiment Balance

Covering November 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 592 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
29.6%
Response Speed
15.8%
Product Quality
14.6%
Customer Support
11.2%
Loyalty
9.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 3.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH49/100
49/100
signal score
  • Built from a negative-review share of 32.3% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
75.0%
4
11.8%
3
3.8%
2
2.7%
1
6.7%

Based on 600 analyzed reviews. Sentiment is slipping: 25.0% of reviews in the last three months were positive, compared with 75.0% in the three months before that.

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