Based on public reviews and response behavior.
600 reviews over 499 days (about 37 per month). Busiest month: 11% of reviews.
Home & Living average: score 66.5, rating 4.45 stars, reply rate 47.1%, over 4,169 ranked companies · benchmark 10 Oct 2026
Score
57.4
Industry average 66.5
9.1 below average
Rating
4.93
Industry average 4.45
0.48 above average
Reply rate
—
Industry average 47.1%
not measured
Among ranked Home & Living companies
Only companies with enough recent, scoreable reviews are ranked.
90% of reviews positive, 9% negative
Covering December 2024 — 10 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 10% negative and 10% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 4,169 ranked companies in Home & Living (benchmark 10 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 0% of reviews against an industry average of 47%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 491 mentions with a sentiment score of 88.65/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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